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Voice Agents, BPO Outsourcing and Custom AI Development. Engage one, or all three.Explore services
How we fix it
Calls missed after hoursVoice Agents
Queues that outgrow your teamBPO Outsourcing
Manual work between systemsCustom AI
The problem we solve

Your customersshouldn’t wait on hold.

When calls go unanswered and queues keep growing, customers leave. Your team burns out, and manual work piles up between systems.

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Trusted by established businesses, includingDriasi

Three offerings.Each one stands alone.

An AI voice agent robot wearing a call-centre headset
Voice Agents

Answer, schedule and qualify inbound calls in natural conversation, at any hour.

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Scheduling Agent
Voice agent
On call
callerHi, I need to move my appointment to Thursday.
agentSure — I have 10:30 or 2:15 on Thursday. Which works?
caller2:15, please.
A busy contact centre with agents in headsets working at their desks
BPO Outsourcing

Managed support teams for inbound, outbound and back-office work, staffed to your volume.

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Team queue3 waiting
Caller · billing
Disputed charge, needs review
Tier 2
Caller · new patient
Insurance question
Front desk
Caller · urgent
Asked for a person
Live now
Custom AI systems
Custom AI Development

Bespoke models, workflows and integrations built on your stack and handed over fully documented.

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Claims intake workflow
01Verify policyholderCore
02Capture incident detailsVoice
03Create claim recordCRM
04Route to adjusterQueue
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Built on your stack. Governed by you.

Controlled by design

Every agent runs on rules you can read: what it says, what it can touch, and when it hands off to a person.

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agent.yamlroutinghandoff
1agent: front_desk
2voice: warm_neutral
3tools:
4 - calendar.book
5 - crm.lookup
6guardrails:
7 never: [quote_prices, give_medical_advice]
8handoff:
9 when: caller_asks_for_person
10 to: your_team.front_desk
Recognition

1st Place, 2026 BYU Management Society Great Idea Competition.

Recognised for our approach to AI-powered business automation and the real-world impact it delivers for clients.

Placement1st Place
Year2026
OrganiserBYU Management Society
Certificate: 1st Place in the 2026 BYU Management Society Great Idea Competition, signed by Jason Brown, President and Executive Director

Three separate offerings. Start with the one you need.

Voice Agents, BPO Outsourcing and Custom AI Development are each scoped, staffed and contracted on their own.

About BotCTL
Meet BotCTL

Start with a conversation.

Share your goals with our team. We’ll recommend the service that fits and outline next steps within one business day.

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A diverse team in a boardroom meeting while a colleague presents next steps